RBS and its NatWest division is fined £2.8m for poor handling of complaints

first_img Share whatsapp BRITAIN’S financial watchdog fined Royal Bank of Scotland (RBS) and its NatWest division £2.8m yesterday for poor customer complaints handling. The Financial Services Authority (FSA) said its investigation found an unacceptably high risk that customers may not have been treated fairly due to multiple failings in 2009 in the banks’ approach to routine complaint handling.Margaret Cole, the FSA’s managing director of enforcement, said the poor performance at the majority state-owned bank came to light during a review of major lenders.“We expect firms to treat customers fairly and that consumers can be confident that their complaints will be dealt with properly,” Cole said. The watchdog published a consultation paper last September on improvements to complaint handling procedures and said RBS and NatWest agreed to make significant changes.RBS and NatWest also agreed to settle at an early stage, so qualified for a 30 per cent reduction in penalty.“We recognise the importance of complaint handling for our customers and are focused on addressing the root causes of complaints,” said Brian Hartzer, chief executive of RBS Group’s UK retail operations.Consumer lobby Which? said the case was evidence of banks failing customers and RBS and NatWest should compensate customers that have lost out. Read This Next’Pose’ Creator Steven Canals on Life After His Groundbreaking Show: ‘I’mThe Wrap’The Boys’ Star Aya Cash Took Inspiration From YouTube, TikTok and SteveThe WrapHow HGTV’s ‘Renovation Island’ Changed Bryan and Sarah Baeumler’sThe Wrap’Bridgerton’ Stars Phoebe Dynevor and Nicola Coughlan on Daphne andThe WrapBest Wine Gifts & Wine Accessories at Every PriceGayot’Hitman’s Bodyguard’s Wife’ Earns $17 Million 5-Day Opening as Box OfficeThe WrapFox News’ Mark Levin Says Capitol Riot Suspects ‘Would Be Treated Better’The WrapEverything We Know, or Think We Know, About the Time-Keepers on ‘Loki’The Wrap’The Crown’: What Went Into Finding Princess Diana and Margaret ThatcherThe Wrap RBS and its NatWest division is fined £2.8m for poor handling of complaints Tuesday 11 January 2011 7:28 pm whatsapp Show Comments ▼ KCS-content Tags: NULLlast_img read more

IGT extends instant games contract with Michigan Lottery

first_img Topics: Lottery Retail lottery State monopoly Lottery Subscribe to the iGaming newsletter Read the full story on iGB North America. 6th January 2021 | By Conor Mulheir IGT has been supplying instant ticket games to the lottery since 2017, most recently launching games such as $10 Ruby Mine and $30 Ultimate Millions. AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter International Game Technology (IGT), through its IGT Global Solutions subsidiary, has agreed a contract extension with Michigan Lottery to continue providing instant ticket games and related services until December 2021. Regions: US Michigancenter_img IGT extends instant games contract with Michigan Lottery It provides the lottery with a variety of products and services such as draw-based systems, retail and self-service lottery terminals, a primary data center, retailer training, field services, field merchandisers and a special events team. Tags: International Game Technology Michigan Lottery In addition to the provision of instant ticket games, IGT has served as the primary lottery technology supplier for the operator since 1988. Glenn Strong, deputy commissioner of marketing for Michigan Lottery said: “We are fortunate to work with a number of instant game printing partners that assist us in developing engaging and entertaining tickets, which comprise about 48% of our sales.” “Our work with IGT helped the Lottery contribute more than $1bn to public education in Michigan last year for the first time ever.” Email Addresslast_img read more

Mutual Benefits Assurance Plc (MBENEF.ng) 2020 Abridged Report

first_imgMutual Benefits Assurance Plc (MBENEF.ng) listed on the Nigerian Stock Exchange under the Insurance sector has released it’s 2020 abridged results.For more information about Mutual Benefits Assurance Plc (MBENEF.ng) reports, abridged reports, interim earnings results and earnings presentations, visit the Mutual Benefits Assurance Plc (MBENEF.ng) company page on AfricanFinancials.Document: Mutual Benefits Assurance Plc (MBENEF.ng)  2020 abridged results.Company ProfileMutual Benefits Assurance Plc is a general and life insurance company in Nigeria providing services for underwriting and risk management as well as retail and microfinance banking. General insurance covers the protection of assets and indemnification of other parties; and Life insurance covers risk of premature death, disability, critical illness and other accidents. The company also offers property insurance, fire and special perils insurance, professional indemnity, liability/bond insurance, goods-in-transit insurance, personal insurance, keyman assurance and mortgage protection. Mutual Benefits Assurance has business interests in real estate development and management and operates a Microfinance Bank which provides retail and microfinance banking services at a community level. The company’s head office is in Lagos, Nigeria. Mutual Benefits Assurance Plc is listed on the Nigerian Stock Exchangelast_img read more

Manu Tuilagi – the answer to England’s midfield problems?

first_imgLATEST RUGBY WORLD MAGAZINE SUBSCRIPTION DEALS TAGS: Leicester Tigers Manu Tuilagi in action for LeicesterBy Sarah Mockford, Rugby World Features EditorEngland’s midfield problems have been well documented. While the likes of Chris Ashton and Ben Foden shone during the November Internationals, the same could not be said of the Mike Tindall and Shontayne Hape centre partnership.The fact that Martin Johnson even experimented with Matt Banahan in the No 13 shirt proves that the England management is not convinced by the potency of their midfield – but there is a 19-year-old at Leicester who could prove the answer to those problems.Manu Tuilagi is the youngest of the Samoan family dynasty and has impressed this season with his strong, powerful running, subtle passing skills and, like his brothers, a ferocious defence (just watch this video of his hit on Harlequins’ Tom Williams).The Tigers have been grateful to have his services, too, after the Home Office threatened to deport him in the summer. Leicester, the RFU and three MPs came to his aid and with a work permit secured, Tuilagi has been quick to repay the Tigers for their assistance, scoring five tries already this season.While he was born in Samoa, he was brought up in the UK and has played for England through the age groups. Now he’s being tipped for a place in Johnson’s Six Nations squad and his Leicester team-mate Dan Hipkiss for one believes he deserves an opportunity to prove himself at Test level. Read a rare interview with Manu by clicking here “Because not many people have seen him play, he is still a bit of an unknown quantity in the Aviva Premiership,” says Hipkiss. “But he wont be for long. He has a lot of attributes that the England team could really do with and his physical presence is hugely valuable as the game becomes more fluid.”While his brothers Freddie, Henry, Alesana and Anitele’a have all represented Samoa at international level, Manu has made it clear that he wants to wear the red rose having been part of the England U16, U18 and U20 squads. But he’s not getting carried away about talk of an impending Test debut.Alesana and Manu Tuilagi with Alesana’s daughter“We’ll see what happens about the Six Nations,” says Tuilagi. “What I will say is that England helped me with my work permit, as did Leicester, and I’ve been here for pretty much all my rugby-playing life so that helped me decide that I’d like to play for England, not Samoa.”Someone who knows him better than anyone, his older brother and Leicester team-mate Alesana, is tipping him to beat the rest of the family’s achievements, saying: “My baby brother has more talent and is a better player than the other five Tuilagi boys. If he were called up for England, he’d be ready.”last_img read more

IRS extends tax due date for individuals

first_img You have entered an incorrect email address! Please enter your email address here Free webinar for job seekers on best interview answers, hosted by Goodwill June 11 LEAVE A REPLY Cancel reply TAGS2020 Tax YearDeadlineExtensionInternal Revenue ServiceIRSTreasury Department Previous articleEverything coming to Hulu in AprilNext articleCity of Apopka announces Summer Camps 2021; UF/IFAS Extension Orange Co. 4-H / S.T.E.M. Summer Camp registration now open Denise Connell RELATED ARTICLESMORE FROM AUTHOR Please enter your name here Support conservation and fish with NEW Florida specialty license plate Share on Facebook Tweet on Twitter Please enter your comment! The Anatomy of Fear Save my name, email, and website in this browser for the next time I comment. From the Internal Revenue Service and Staff ReportsThe Treasury Department and Internal Revenue Service announced that the federal income tax filing due date for individuals for the 2020 tax year will be automatically extended from April 15, 2021, to May 17, 2021. The IRS will be providing formal guidance in the coming days.“This continues to be a tough time for many people, and the IRS wants to continue to do everything possible to help taxpayers navigate the unusual circumstances related to the pandemic, while also working on important tax administration responsibilities,” said IRS Commissioner Chuck Rettig. “Even with the new deadline, we urge taxpayers to consider filing as soon as possible, especially those who are owed refunds. Filing electronically with direct deposit is the quickest way to get refunds, and it can help some taxpayers more quickly receive any remaining stimulus payments they may be entitled to.”Individual taxpayers can also postpone federal income tax payments for the 2020 tax year due on April 15, 2021, to May 17, 2021, without penalties and interest, regardless of the amount owed. This postponement applies to individual taxpayers, including individuals who pay self-employment tax. Penalties, interest, and additions to tax will begin to accrue on any remaining unpaid balances as of May 17, 2021. Individual taxpayers will automatically avoid interest and penalties on the taxes paid by May 17.Individual taxpayers do not need to file any forms or call the IRS to qualify for this automatic federal tax filing and payment relief. Individual taxpayers who need additional time to file beyond the May 17 deadline can request a filing extension until Oct. 15 by filing Form 4868 through their tax professional, tax software, or using the Free File link on IRS.gov. Filing Form 4868 gives taxpayers until October 15 to file their 2020 tax return but does not grant an extension of time to pay taxes due. Taxpayers should pay their federal income tax due by May 17, 2021, to avoid interest and penalties.The IRS urges taxpayers who are due a refund to file as soon as possible. Most tax refunds associated with e-filed returns are issued within 21 days.This relief does not apply to estimated tax payments that are due on April 15, 2021. These payments are still due on April 15. Taxes must be paid as taxpayers earn or receive income during the year, either through withholding or estimated tax payments. In general, estimated tax payments are made quarterly to the IRS by people whose income isn’t subject to income tax withholding, including self-employment income, interest, dividends, alimony, or rental income. Most taxpayers automatically have their taxes withheld from their paychecks and submitted to the IRS by their employer.last_img read more

Brodbeck® Wabash Facility Becomes Eastern Customer Service Center for Dairyland Seed®

first_img Facebook Twitter Brodbeck Seeds will become a part of the century-old legacy of Dairyland Seed. Dairyland will be the main regional brand in the North Central Corn Belt for Corteva Agriscience™, Agriculture Division of DowDuPont. Dairyland will maintain the facilities at Brodbeck’s Wabash, Indiana, location to serve an expanded customer base.The change is part of the newly announced Corteva Agriscience™ multi-channel, multi-brand seed strategy for the U.S., which will expand access to the company’s genetics, technology and traits.Several regional experts from other Corteva Agriscience™ brands will strengthen the Dairyland team. Dairyland General Manager Gary Leeper said, “Dairyland itself has been around for more than 111 years. We’re combining legacy cultures, agronomic expertise and talented individuals from Brodbeck Seeds, Prairie Brand®, Seed Consultants®, and NuTech®. All combined there’s over 316 years of heritage assembled. We’re looking to adopt a lot of good things from all the seed brands into the new Dairyland.”Doug Rice, who previously led Brodbeck Seeds and will now serve as the Dairyland Business Portfolio/Agronomy Leader and a member of the Dairyland Executive Committee, said, “The Brodbeck and Dairyland cultures are similar. Brodbeck has always been focused on our customers, with an ‘It’s Personal’ philosophy. Dairyland is all about putting the farmer first. It’s a great match.”Popular Brodbeck products will continue to be offered through Dairyland. Leeper said, “Our product lineup is certainly going to expand, not only from a genetics standpoint, but also a traits perspective. It’s exciting to have access to the Corteva Agriscience™ pipeline for grain corn, soybeans, silage and alfalfa.”Leeper looks forward to the growth and opportunity of joining with Brodbeck. “With the addition of new people and the new customer service center at Wabash, we’ll be much more concentrated and better able to serve our customers,” Leeper said. Home Indiana Agriculture News Brodbeck® Wabash Facility Becomes Eastern Customer Service Center for Dairyland Seed® Brodbeck® Wabash Facility Becomes Eastern Customer Service Center for Dairyland Seed® SHARE By Hoosier Ag Today – May 11, 2018 SHARE Facebook Twitter Previous articleSenate Ag Leaders Introduce Bipartisan Farmer Veteran LegislationNext articleNAFTA Negotiating Continues but Time is an Issue Hoosier Ag Todaylast_img read more

Paper ordered to pay huge libel damages

first_img Follow the news on Kenya June 13, 2019 Find out more News Help by sharing this information News The 2020 pandemic has challenged press freedom in Africa KenyaAfrica News RSF_en Receive email alerts November 27, 2020 Find out morecenter_img Organisation Covid-19 in Africa: RSF joins a coalition of civil society organizations to demand the release of imprisoned journalists on the continent Kenyan media group trolled by pro-ruling party activists March 26, 2002 – Updated on January 20, 2016 Paper ordered to pay huge libel damages Reporters Without Borders (RSF) protested today to the Kenyan government at huge libel damages awarded against The People Daily newspaper and called for them to be cancelled, saying this and other such awards were “seriously threatening” investigative journalism in Kenya. “Without getting into the rights and wrongs of the case, we are worried these damages may force the paper to close,” said RSF secretary-general Robert Ménard in a letter to attorney-general Amos Wako. “For the past two years, Kenyan courts have awarded completely disproportionate libel damages of tens of millions of shillings.” According to the information gathered by RSF, The People Daily and its former editor-in-chief, George Mbugguss, were sentenced on appeal on 22 March to pay 20 million shillings (€300,000) to trade and industry ministry Nicholas Biwott and the paper was forbidden to publish further “libellous” material about him. An article on 10 March 1999 implicated Biwott, then minister for the East African Community, in the allegedly corrupt award of a contract in the building of the Turwell Gorge hydro-electric dam to a French firm.RSF notes that the Daily Nation and Taifa Leo newspapers were ordered last 7 September to pay 10 million shillings (€150,000) to Judge Patrick Machira, who had complained of “malicious libel” in articles and photos published about a quarrel he had had five years earlier. Last November, two other papers were ordered to pay 10 and 20 million shillings in libel damages to two legal consultancies. April 6, 2020 Find out more KenyaAfrica to go further Reportslast_img read more

European court’s ruling in Stoll case will be crucial for press freedom in Switzerland

first_img June 26, 2020 Find out more News Follow the news on Switzerland RSF_en SwitzerlandEurope – Central Asia November 11, 2020 Find out more News April 29, 2020 Find out more SwitzerlandEurope – Central Asia Organisation Help by sharing this information News Reports Forum on Information and Democracy 250 recommendations on how to stop “infodemics” February 14, 2007 – Updated on January 20, 2016 European court’s ruling in Stoll case will be crucial for press freedom in Switzerland Protecting media freedom and free speech when regulating digital platforms The verdict which the European Court of Human Rights issues in the case of Martin Stoll v. the Swiss government could result in a reform of the criminal code and significant changes in the way journalists work in Switzerland. Attacks on media in Europe must not become a new normal Receive email alerts to go further The verdict which the Grand Chamber of the European Court of Human Rights (ECHR) issues in the case of SonntagsZeitung journalist Martin Stoll v. the Swiss federal government could lead to a reform of the Swiss criminal code and could have a major impact on the practice of journalism in Switzerland, Reporters Without Borders said today.The 17-member Grand Chamber began considering the case on 7 February as a result of a request made by the Swiss government after a seven-member ECHR panel of judges ruled by four votes to three on 25 April 2006 that the Swiss authorities violated Stoll’s right to freedom of expression under article 10 of the European Human Rights Convention.The case concerns two stories by Stoll in January 1997 that contained leaks from a “confidential” report by the then Swiss ambassador in Washington, Carlo Jagmetti, on negotiations with the World Jewish Congress about unclaimed Jewish assets in Swiss banks. Stoll was fined 800 Swiss francs in 1999 under article 293 of the criminal code for publishing “official confidential deliberations.” He appealed to the ECHR in 2001.“This decision will be crucial,” Reporters Without Borders said. “If the ECHR upholds its ruling, Switzerland will probably have to amend its criminal code, especially article 293, to allow more press freedom. Whether article 293 is modified or repealed altogether, it is above all essential that it should no longer affect journalists. Such a reform would also have a direct impact on ongoing cases such as that of SonntagsBlick.”A Swiss military court announced on 6 February that it had indicted three journalists working for the weekly SonntagsBlick for publishing a leaked document last year “dealing with supposed places of detention and interrogation methods used by the US foreign intelligence service (CIA).”The three journalists – Christoph Grenacher, Sandro Brotz and Beat Jost – face up to five years in prison for “violating defence secrecy.” According to the indictment, publication of the leaked document caused considerable damage to Switzerland’s strategic intelligence service. The ECHR’s reexamination of the Stoll case has reopened the debate about the constraints on the practice of journalism as well as the responsibilities that journalists should accept. The definitive ruling which the Grand Chamber eventually hands down could lead to significant changes in the way investigative journalists work in Switzerland.last_img read more

Campaign to be intensified to have the HSE take over Aras Gweedore

first_img By admin – September 2, 2016 WhatsApp The campaign to have the HSE take over the running of Aras Gweedore nursing home in West Donegal is stepping up, with a number of public meetings and initiatives planned.The facility is run by the local community but its been claimed that anticipated future demand, coupled with the need to meet with HIQA requirements presents a challenge that the community cannot meet.Deputy Thomas Pringle says the HSE is taking over the building, which will allow for structural improvements, but he says that’s not enough……. Facebook Further drop in people receiving PUP in Donegal 75 positive cases of Covid confirmed in North Homepage BannerNews Twitter Campaign to be intensified to have the HSE take over Aras Gweedore Gardai continue to investigate Kilmacrennan fire Pinterest Main Evening News, Sport and Obituaries Tuesday May 25th Google+ Pinterest 365 additional cases of Covid-19 in Republic Facebook Man arrested on suspicion of drugs and criminal property offences in Derry Previous articlePost Mortem to take place after body is recovered during North Inishowen searchNext articleCentury Cinemas complex to take on 30 more staff in major expansion admin Twitter WhatsApp Audio Playerhttp://www.highlandradio.com/wp-content/uploads/2016/09/pring.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. RELATED ARTICLESMORE FROM AUTHOR Google+last_img read more

Automated lithological mapping using airborne hyperspectral thermal infrared data: A case study from Anchorage Island, Antarctica

first_imgThe thermal infrared portion of the electromagnetic spectrum has considerable potential for mineral and lithological mapping of the most abundant rock-forming silicates that do not display diagnostic features at visible and shortwave infrared wavelengths. Lithological mapping using visible and shortwave infrared hyperspectral data is well developed and established processing chains are available, however there is a paucity of such methodologies for hyperspectral thermal infrared data. Here we present a new fully automated processing chain for deriving lithological maps from hyperspectral thermal infrared data and test its applicability using the first ever airborne hyperspectral thermal data collected in the Antarctic. A combined airborne hyperspectral survey, targeted geological field mapping campaign and detailed mineralogical and geochemical datasets are applied to small test site in West Antarctica where the geological relationships are representative of continental margin arcs. The challenging environmental conditions and cold temperatures in the Antarctic meant that the data have a significantly lower signal to noise ratio than is usually attained from airborne hyperspectral sensors. We applied preprocessing techniques to improve the signal to noise ratio and convert the radiance images to ground leaving emissivity. Following preprocessing we developed and applied a fully automated processing chain to the hyperspectral imagery, which consists of the following six steps: (1) superpixel segmentation, (2) determine the number of endmembers, (3) extract endmembers from superpixels, (4) apply fully constrained linear unmixing, (5) generate a predictive classification map, and (6) automatically label the predictive classes to generate a lithological map. The results show that the image processing chain was successful, despite the low signal to noise ratio of the imagery; reconstruction of the hyperspectral image from the endmembers and their fractional abundances yielded a root mean square error of 0.58%. The results are encouraging with the thermal imagery allowing clear distinction between granitoid types. However, the distinction of fine grained, intermediate composition dykes is not possible due to the close geochemical similarity with the country rock.last_img read more